Refund policy

JB's Power Centre Return & Refund Policy

Returns

We have a 30-day return policy upon receipt as long as the product is not used, damaged or altered in any form.
Mounted wheels cannot be returned/exchanged under any circumstance. We cannot guarantee the fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables.

Please note the Following:

                 1. Electronic products may only be returned if unopened and sealed within the original manufacturers packing.

                 2. Liquids/Fluids/Paints are not returnable.

                 3. Non-stocking and Special Order items are not returnable.

These items are defined as product that is not normally stocked at JB's Power Centre regardless of whether the item was special freighted in or ordered through the regular stocking order process.

                 4. Clearance and Discontinued items are not returnable.

                 5. Safety Equipment is non-returnable (Helmets, Dated safety products etc.)

Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially.

Customers may contact us should they choose to return or exchange merchandise by email returns@jbspowercentre.com. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages.

Please note as detailed above, No returns will be accepted on any Clearance, Discontinued, Special-Order or Non-Stock items.

All shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.

Damaged, Defective, and Incorrect Products

We all know that accidents happen from time to time. If a product arrives defective, damaged, or simply incorrect, customers should contact our customer service department as soon as possible. They should fully inspect the product and if the product is damaged or faulty in any way they should not attempt to use or install the part! We are not responsible for any installation fees customers incur under any circumstances.

Since every situation is different our team will assess each situation and will find a unique solution that will completely satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer's preference. Images of the damaged or defective product may be requested.

Please note that it is the customer's responsibility to select the correct year/make/model when ordering a vehicle-specific product. If the customer selects the wrong year/make/model, they can always return the product within 30 days but they will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. Also, please be advised that items marked as "universal fit" do not necessarily fit every vehicle. It is solely the customer's responsibility to ensure that any items marked as "universal fit" actually fit their vehicle. If customers order a universal product that doesn't fit their vehicle (without confirming fitment with us), they may return it within 30 days but will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. On the other hand, JB’s Power Centre will take full responsibility for any incorrect information on the website regarding vehicle-specific fitment and replace the item free of charge.

Refunds

After we receive and complete inspection of the product, JB's Power Centre will complete the refund transaction within 2-3 business days of receiving the product.

Please note it may take 5-7 days for the refund to appear on your credit card or banking statement depending on the financial institution.